Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the public website at realmalliance.com, including public landing pages, forms, and materials that link to these Terms (collectively, the “Site”). The Site is provided by Realm Alliance, Inc., a Delaware corporation (“Realm Alliance,” “Realm,” “we,” “us,” or “our”).

These Terms apply only to the public Site. They do not govern use of the Realm platform at app.realmalliance.com or any paid, trial, or customer deployment. Platform and customer use is governed by the applicable order form, master services agreement, data processing agreement, or other written agreement with Realm. If those agreements conflict with these Terms, the applicable customer agreement controls.

Your access to and use of the Site is subject to these Terms. Where the Site presents these Terms next to an action and states that taking the action constitutes agreement, taking that action means you agree to these Terms. If you do not agree, do not take that action.

1. Site Purpose and Eligibility

The Site describes Realm products and services and lets visitors request information, express product interest, join a waitlist, or ask to book a demonstration. Submitting a form does not create a customer account, product entitlement, service commitment, or obligation to purchase. Any trial, deployment, or paid service requires separate confirmation from Realm and a written agreement governing that use.

You may use the Site only if you can legally enter into these Terms. If you expressly accept these Terms on behalf of an organization, you represent that you have authority; otherwise, you accept only in your individual capacity.

2. Not Professional Advice

Site content is provided for general informational and product-evaluation purposes. It is not legal advice, regulatory advice, engineering advice, professional safety advice, or a substitute for your organization’s safety program, legal counsel, qualified personnel, or official regulatory guidance.

You remain responsible for workplace safety, regulatory compliance, operational decisions, citation responses, contest deadlines, filings, and verification against official sources. Do not rely on the Site as the sole basis for a safety-critical, legal, or compliance decision.

3. MSHA and Third-Party Data

The Site may display, summarize, link to, or describe information from the Mine Safety and Health Administration (“MSHA”) and other public or third-party sources. That information may be delayed, incomplete, inaccurate, reformatted, or later changed at its source. Realm does not control third-party data and does not guarantee that Site presentations reproduce every official record or update.

Confirm material information through the applicable official source. References to MSHA or other agencies do not imply endorsement, affiliation, or approval of Realm or its products.

4. Acceptable Use

You agree not to:

• Use the Site in violation of applicable law or another person’s rights;
• Attempt to gain unauthorized access to the Site, related systems, accounts, or non-public information;
• Interfere with Site operation, probe for vulnerabilities without written authorization, distribute malware, or bypass access or rate limits;
• Use automated means to scrape, harvest, or copy the Site at a volume that burdens the Site or circumvents technical controls;
• Impersonate another person or submit information that is false, misleading, unlawful, or that you are not authorized to provide; or
• Copy, modify, reverse engineer, or create derivative works from Site software except as applicable law expressly permits.

5. Submissions and Privacy

When you submit a form, you represent that the information is accurate to the best of your knowledge and that you are authorized to provide it. Do not submit sensitive personal information, confidential production information, privileged material, credentials, or regulated data through a general Site form unless Realm expressly requests it through an approved channel.

Our Privacy Policy explains how we collect, use, disclose, and retain personal information submitted through the Site. If you voluntarily provide non-confidential feedback about the Site or Realm products, you grant Realm a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute, display, perform, and create derivative works from that feedback for any lawful purpose without compensation to you. Do not include confidential information in feedback. Personal information remains governed by the Privacy Policy.

6. Intellectual Property

The Site and its content, including text, graphics, branding, software, product names, demonstrations, and design, are owned by Realm or its licensors and are protected by intellectual-property laws. Subject to these Terms, Realm grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for legitimate business evaluation and informational purposes.

Realm Alliance, Realm, CitationIQ, associated logos, and other Realm marks may not be used without our prior written permission. Third-party names and marks belong to their respective owners.

7. Third-Party Services

The Site may link to or embed third-party services, including scheduling, analytics, social media, and public-data sources. Third parties control their services and terms. Realm is not responsible for third-party content, availability, security, or practices. A link or integration does not imply endorsement.

8. Disclaimers

To the fullest extent permitted by law, the Site is provided “as is” and “as available.” Realm disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

We may update, suspend, withdraw, or restrict any part of the Site without notice. We do not promise that Site content will always be current or that any described product or feature will be offered on a particular schedule or under particular commercial terms.

9. Limitation of Liability

To the fullest extent permitted by law, you, Realm, and Realm’s officers, directors, employees, affiliates, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, opportunity, or goodwill, arising from or related to the Site or these Terms.

To the fullest extent permitted by law, each party’s total aggregate liability arising from or related to the public Site or these Terms will not exceed the greater of one hundred U.S. dollars ($100) or the amount you paid Realm specifically for use of the public Site during the twelve months before the event giving rise to the claim.

These limits do not apply to either party’s indemnification obligations or to damages arising from a party’s fraud, willful misconduct, or gross negligence. They also do not apply to your infringement, misappropriation, or unauthorized use of Realm’s technology or intellectual property, or to liability that applicable law does not permit limiting. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

10. Indemnification

To the extent permitted by law, you will indemnify and hold harmless Realm and its officers, directors, employees, affiliates, and suppliers from losses, damages, liabilities, and reasonable expenses, including attorneys’ fees, resulting from a third-party claim, suit, action, or proceeding arising from your unlawful use of the Site, your material violation of these Terms, or information you submit without authorization. Realm will promptly notify you in writing of the claim and reasonably cooperate in the defense. At Realm’s option, you will either defend the claim or reimburse Realm’s reasonable costs to control its defense. If you defend the claim, Realm may participate through counsel of its choice at its own expense. You may not settle the claim without Realm’s prior written consent.

11. Changes and Termination

We may revise these Terms and will identify the updated version by its “Last Updated” date. Changes apply prospectively on the stated effective date. We will provide conspicuous notice of material changes. When a material change affects an existing submission or relationship, we will obtain renewed assent when required by applicable law rather than treating the mere posting of revised Terms as acceptance.

We may suspend or terminate access to the Site when reasonably necessary to protect the Site, Realm, users, or third parties; address suspected unlawful or abusive conduct; or comply with law. Provisions that by their nature should survive termination will survive, including intellectual-property, disclaimer, liability, indemnification, and dispute provisions.

12. Disputes and General Terms

Before filing a formal claim about the Site, please contact us and provide enough information for the parties to try to resolve the issue informally. Any governing-law, venue, arbitration, or dispute terms in an applicable written customer agreement control disputes covered by that agreement.

Except for disputes covered by an applicable written customer agreement, these Terms are governed by the internal laws of the State of Texas, without regard to conflict-of-law rules. Any dispute, claim, or controversy arising out of or relating to the Site or these Terms, including their breach, termination, enforcement, interpretation, or validity, will be determined exclusively by binding arbitration administered by JAMS under its then-current Comprehensive Arbitration Rules and Procedures. A single arbitrator will conduct the case in Austin, Texas. The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court with jurisdiction. Each party consents to the exclusive jurisdiction and venue of the state and federal courts located in Austin, Texas solely to enforce an arbitral award or seek interim or conservatory relief allowed under the applicable arbitration rules.

These Terms do not limit rights or remedies that cannot lawfully be waived. If any provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without Realm’s written consent; Realm may assign them as part of a merger, acquisition, reorganization, or asset transfer.

These Terms constitute the entire agreement between you and Realm concerning your use of the Site. They supersede all prior and contemporaneous discussions, representations, and agreements about that use. They do not replace our Privacy Policy or an applicable written customer agreement.

These Terms do not create an agency, partnership, joint venture, employment, or fiduciary relationship between you and Realm. Neither party may bind the other.

A breach or threatened breach of the Acceptable Use or Intellectual Property provisions may cause Realm irreparable harm for which monetary damages are inadequate. Realm may seek interim or conservatory relief, including a temporary restraining order or preliminary injunction, from the state or federal courts identified above without waiving arbitration or other remedies. To the extent permitted by law, Realm need not post a bond or prove actual damages to obtain that relief.

13. Contact Us

Questions about these Terms may be sent to support@realmalliance.com.

Legal notices under these Terms must be in writing. Notices to Realm must be sent to the email address or mailing address below. Mailed notices must be delivered by a nationally recognized overnight courier or by certified or registered mail, with applicable fees or postage prepaid. Realm may send notices to an email address you provided or post them conspicuously on the Site when permitted by these Terms. A notice is effective when received; a notice posted on the Site is effective when posted, unless these Terms or applicable law provide otherwise.

Realm Alliance, Inc.
5473 Blair Rd Ste 100 PMB 95670
Dallas, TX 75231-4101, USA
Email: support@realmalliance.com